Core Policy: Time and Labor
At Digify Solution, we provide professional services, not physical products. Unlike items that can be returned to a shelf, the core of our offering is Time, Expertise, and Labor.
Once our team commences work on your project, resources are allocated and time is spent. Therefore, all payments made for services (Deposits, Milestones, and Retainers) are strictly non-refundable.
Service-Specific Policies
Web & App Development
- Milestone Payments: Payments are tied to "Milestone Approvals." Once a milestone is approved and paid, it confirms your satisfaction with the work done up to that point.
- Code & Architecture: Once coding begins, the intellectual property and labor cannot be reversed.
- Termination: In case of project termination, no refund will be issued for completed milestones or the initial deposit.
Digital Marketing & SEO
- Retainer Refund Policy: SEO and Marketing retainers are paid in advance for the upcoming month's work and are non-refundable.
- Results Disclaimer: While we aim for the best ROI, marketing results depend on third-party algorithms (Google, Facebook) and cannot be guaranteed. Lack of specific results does not warrant a refund.
Graphic Design & Creative
- Creative Services: You are paying for the creative process and iterations.
- Revision Policy: We offer specific revision rounds as per the Scope of Work (SOW). Excessive revisions may incur extra costs, but the base fee is non-refundable.
Third-Party Costs
The following costs are paid directly to third-party providers or spent on your behalf and are never refundable by [Your Agency Name]:
- Ad Spend (Google Ads, Facebook Ads budget)
- Domain Name Registration
- Hosting Server Fees
- Software Licenses / Plugins
Frequently Asked Questions
Are digital marketing services refundable?
No. Digital marketing involves time-intensive research, strategy setup, and content creation. Since time cannot be returned, we maintain a strict No Refund Policy for Services once the campaign setup or optimization work has begun.
What is the cancellation policy for ongoing marketing contracts?
Clients may cancel their service agreement with a standard notice period (usually 30 days) as defined in your contract. Work completed up to the cancellation date must be paid for, and no refunds will be issued for previous months' retainers.
Is there a refund on completed development work if I change my mind?
No. We follow a strict approval process. Once a design or function is approved and developed, the labor is expended. We encourage clients to provide detailed feedback during the revision phase before final approval.
Have questions about our Scope of Work?
We believe in clear communication to avoid disputes. Before signing any agreement or making a deposit, please ensure you understand the deliverables.
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